Problems logging in?

Almost every day, I am told that someone cannot log in. Let me tell you this. Everyone who has paid for a course receives an email with their username and password. Sometimes this mail is in your spam folder.
What happens when logging in is not working? The username is entered incorrectly. Instead of all lowercase letters, as it should be, maybe a capital letter is used somewhere. Or a period is forgotten. Also with copy paste, a space is after the username. Delete the space after the username.
Mistakes are also made when entering the password.

Again, everyone who has paid can log in. Our website does not have an error, but there is an error when entering the username and/or password.

Are you unable to log in? Then click on log in. Then click on “Lost your password?”.

Enter your email address. Click on “Get new password”.You will receive an email with your username and a link to change your password. Click on this link and change your password to something simple. For example, your first name or something like that. You will then be 100 percent sure that you can log in.

If you still can’t log in, please send me a image that clearly shows your username and password when you try to log in.

Good luck!